IS SHIPPING FREE?
If your order is to be delivered in India then yes. International Shipping is available at an extra cost.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive (varies from product to product). Please note, that due to the extreme popularity of our offers, these are only estimates.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Return & Exchange Policy
OUR 3 DAY WARRANTY
All products come with a FREE replacement warranty for 3 days from purchase. IF your purchase does not match the description or is the item is defective, please contact us within 72 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 72 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at [email protected] – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
We are happy to make a change to your order within 2 hours of your order date. After that time your order will go into production so we can get it shipped out on time. Order changes or cancellations after 2 hrs will require a ₹100 fee per item.
- Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at The Proixi. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Wrong Size – Since each and every product is custom made as per the order, it is not possible for us to exchange it. We suggest you check our Sizing Guide before placing an order next time.